Conflict Management (ACE CREDIT®)

Certificate Course Description

This online course covers the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout seven segments, learners will explore strategies that managers can use to help deal with conflict. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies and scenarios highlighting key issues, and self-assessments that engage students and provide opportunities to practice conflict negotiation and management skills.

Topics covered in the course:

• Introduction to Managing Change and Resolving Conflict
• Communicating Collaboratively
• Emotional Intelligence for Managers
• Handling Difficult Employee Behavior
• Handling Workplace Conflict
• Leading and Managing Change
• Negotiations: Resolving Disputes

Download the complete syllabus with learning outcomes here.

This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT^®) with a recommendation of 3 credits, lower division, in conflict management.

Successful completion for the ACE CREDIT^® designation is based on student performance on a final cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.