Handling Workplace Conflict

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Learning Outcomes

• Identify the different types of conflict in the workplace
• Describe some of the major causes of workplace conflict
• Discuss the Thomas-Kilman model of conflict
• Consider your personal conflict style and compare it to other styles
• Identify various conflict behaviors in the workplace
• Explore conflict resolution strategies
• Discuss best practices for handling difficult employees
• Describe what constitutes dangerous conflict and consider methods for handling risky situations

Key Features

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Notes

Estimated time to complete: 6 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.

SMEI PDH: 6

CAPM®/PMP®/PgMP®

• Technical PDUs: 4.5
• Leadership PDUs: 1.5
• Strategic/Business PDUs: 0

PfMP®

• Technical PDUs: 4.5
• Leadership PDUs: 1.5
• Strategic/Business PDUs: 0

PMI-ACP®

• Technical PDUs: 4.5
• Leadership PDUs: 1.5
• Strategic/Business PDUs: 0

PMI-PBA®

• Technical PDUs: 4.5
• Leadership PDUs: 1.5
• Strategic/Business PDUs: 0

PMI-RMP®

• Technical PDUs: 4.5
• Leadership PDUs: 1.5
• Strategic/Business PDUs: 0

PMI-SP®

• Technical PDUs: 0
• Leadership PDUs: 1.5
• Strategic/Business PDUs: 1.5