Handling Difficult Employee Behavior

Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

Learning Outcomes

• Discuss organizational change and the forms it can take
• Describe Kotter's Eight Step Process recommended for implementing change successfully
• Outline Lewin's model of change and discuss its limitations
• Identify the factors a leader or manager can employ to promote change
• Outline the change initiative planning process
• Explain the role of a leader in communicating change
• Discuss methods to foster participation
• Discuss the underpinnings of resistance to change and how to overcome it
• Discuss other models of change management (ADKAR, GE CAP, Cisco Change Roadmap)
• Match change management models to specific scenarios
• Understand strategic change and mastering a changing environment

Key Features

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Testimonials

Katia S.

"This was an excellent course in both content and delivery. I found it easy to use, challenging but not overwhelming."

Ruth A.

"Thank you for offering this course in this format. It definitely worked for me!"

Francis T.

"I have liked the course all the way. Very relevant materials and approach."

Rachael K.

"With change being the only constant in the evolution of organizations, this course offers great lessons in identifying the need for change, the steps required to implement that change, the models one can choose and how to sustain and measure the success or otherwise of the change implemented."

Anya M.

"This course was a terrific overview on change management as I prepare for ProSci certification. I appreciate the diversity of exercises and the clarity, knowledge and directness of the speakers in the short videos. Thank you!"

Pablo Antonio H.

"Excellent course structuring, since it leads to learning in a solid and effective way. It also allows us to recognize the benefits described through the examples."

Anna C.

"This course is very impressive and comprehensive lesson for the learner. The content is really up to date and practical."

Claudia H.

"Really useful course, good variety of methods employed so all the methods were differentiated from one another."

Femi A.

"This course is very educative, relevant, and an eye-opener to me as a team leader in my company."

Stephani J.

"Great course. I would recommend it to anyone who needed to sharpen their change management skills."

Sylvia A.

"Overall, I thought this course was excellent and the activities were fun to do, while reinforcing the learning objectives."

Stephani J.

"Great course. I would recommend it to anyone who needed to sharpen their change management skills."

Esam S.

"I have gained a great amount of knowledge about change management after completing this course. I learnt important aspects and techniques about change that I can use not only in my career as an HR professional but also in my daily life."

Notes

Estimated time to complete: 4 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.

SMEI Certification PDH: 4

CAPM®/PMP®/PgMP®

• Technical PDUs: 1.75
• Leadership PDUs: 1.75
• Strategic/Business PDUs: 0.5

PfMP®

• Technical PDUs: 1.75
• Leadership PDUs: 1.75
• Strategic/Business PDUs: 0.5

PMI-ACP®

• Technical PDUs: 0
• Leadership PDUs: 1.75
• Strategic/Business PDUs: 0.5

PMI-PBA®

• Technical PDUs: 1.75
• Leadership PDUs: 1.75
• Strategic/Business PDUs: 0.5

PMI-RMP®

• Technical PDUs: 0
• Leadership PDUs: 1.75
• Strategic/Business PDUs: 0.5

PMI-SP®

• Technical PDUs: 0
• Leadership PDUs: 1.75
• Strategic/Business PDUs: 0.5