Learning Outcomes

• Discuss the importance of addressing difficult employee behavior
• Describe a six-step model for handling conversations about difficult behaviors
• Apply practical tips for handling conversations about difficult behaviors
• Recognize the common 12 difficult employee behavioral types:
  • the Complainer
  • the Disorganized Employee
  • the Procrastinator
  • the Inflexible Employee
  • the Unmotivated Employee
  • the Overly Sensitive Employee
  • the Overly Confident Employee
  • the Manipulator
  • the Social Skills Challenged Employee
  • the Overly Social Employee
  • the Needy Employee
  • the Bully
• Describe the 12 difficult behaviors, their causes and motivations, and their consequences
• Outline best practices for handling the 12 difficult behaviors
• Apply best practices to workplace scenarios involving the 12 behavioral types